Account Deletion Policy

You may request account deletion at any time by:

• Using the "Delete Account" option available in your account settings, or
• Contacting our support team at [support@zuperlearn.com].
• To prevent unauthorized deletions, we may require you to verify your identity (via registered email, OTP, or other secure methods).
• Once we confirm your request, your account will be scheduled for deletion.

When you delete your account:

• Your personal profile information (name, email, phone number, profile photo, etc.) will be permanently deleted or anonymized.
• Your login credentials will no longer work, and you will not be able to access enrolled courses or your learning history.
• Any content you have posted publicly (e.g., reviews, forum discussions, feedback) may remain visible in anonymized form so as not to disrupt other users' learning experience.
• Transactional records (such as invoices, payments, and receipts) may be retained for compliance with tax, legal, or accounting requirements.

We follow a "retain only as long as necessary" principle:

• Deleted account data: Permanently erased or anonymized within 30–60 days of confirmation of deletion.
• Financial & transaction records: Retained for up to 7 years (or as required under applicable financial/tax laws).
• Security, fraud, and abuse prevention data: Retained for up to 2 years (or longer if legally required).
• Backup systems: Copies of your data may remain in encrypted backups for a limited period (up to 90 days) before being overwritten.

In certain cases, we may retain specific data even after account deletion, if required:

• To comply with applicable laws and regulations.
• To resolve disputes or enforce our Terms & Conditions.
• To investigate or prevent fraudulent or abusive activity.

• Once your account is deleted, it cannot be restored.
• If you wish to use Zuperlearn again, you must create a new account.

If you have questions about our Account Deletion or Data Retention Policy, please contact: